COVID-19 SAFETY POLICIES
As of October 1, 2021
We are excited to welcome you back to Penumbra this fall! As we prepare for our return to live theatre, we wanted to share what we are doing to protect our community and to prevent the spread of COVID-19. Our policies are informed by recommendations from city, state, and federal health officials and are subject to change. Please refer to this web page for our most up-to-date policies and procedures.
HEALTH AND SAFETY POLICIES
Proof of Vaccination or Negative COVID Test Result Requirement
Entrance to any event requires proof of full vaccination or, for those who are not vaccinated, proof of a negative COVID-19 PCR test taken within 72 hours of the event start time. Proof of vaccination may include a physical card or a photo of a complete vaccination card that matches a valid ID. Proof of a negative test may be a printed or digital test result that matches a valid ID.
All patrons, staff, and volunteers are required to wear masks when inside our building regardless of vaccination status. All masks must be worn securely, fully covering your nose and mouth. Bandanas and neck gaiters will not be allowed as alternatives to a mask. If you do not have a mask, we will provide one for you.
Our remote box office hours are Monday through Friday, from 10am to 4pm. Tickets may be purchased online 24/7 at penumbratheatre.org. Our physical box office location is open on event days only, 90 minutes before performance start times.
If you have questions or need assistance, email email@example.com or leave a message at 651.224.3180. Please allow one to two business days for a response.
We are reducing our show capacity to 50% to allow space between seated parties. While seating is limited, you will still enjoy an unobstructed view of our stage.
Group Ticket Orders
For groups of 3 or more who wish to be seated together, email firstname.lastname@example.org or leave a message at 651.224.3180. Please allow one to two business days for a response.
Exchanges and Refunds
If you are feeling unwell, experiencing symptoms of COVID-19, or were recently exposed to anyone with COVID-19, we ask that you stay home and contact us before the performance start time to discuss your ticket refund or exchange options. Please email email@example.com or leave a message at 651.224.3180.
WHEN YOU ARRIVE
Due to added safety measures and social distancing protocols, we recommend arriving at least 30 minutes early to show proof of vaccination or negative COVID test result and to pick up or purchase your tickets. Please be prepared to be seated early to avoid congestion in the lobby area. Social distancing will be practiced in the building at all times.
Please note, all food and drink services, including our event concessions and opening night receptions, are currently suspended in order to ensure masks remain on at all times.
No Late Seating
Due to limited capacity, we are unable to accommodate late seating.
CLEANING AND AIR FILTRATION
Public spaces are cleaned during and between shows and the building’s HVAC system was upgraded with GPS needlepoint bipolar ionization technology to help purify the air.
If you have lost your vaccination card, please visit: https://www.health.state.mn.us/diseases/coronavirus/vaccine/lostcard.pdf
If you are unsure where you may receive vaccinations, please visit:
If you are unsure of where to receive Covid-19 testing, please visit:
To be tested in the convenience of your own home, please visit:
If you have any questions about our safety guidelines, please email firstname.lastname@example.org.
“As an institution that has been serving our community for more than four decades, the Penumbra Center for Racial Healing will be a beacon for all of us as we move through these uncertain times towards a brighter future for our children and grandchildren.”